SmartSight™ – Online Community Platform And Loyalty Management
SmartSightâ„¢, our flagship AI-enabled online community platform, is designed to oversee and manage the complete life cycle of community management, allowing businesses to build and manage digital communities of customers, conduct market research and generate real-time insights for critical business decisions.
Differentiated Approach
From panelist recruitment to project execution and online community management, SmartSightâ„¢ delivers an all-in-one ecosystem designed to simplify complexity in market research, reduce costs, and fuel business growth.
End-to-End Project Oversight
Track every project lifecycle—from quotes and feasibility to execution and delivery—on a single dashboard for complete visibility and control.
Real-Time Insights
Leverage AI-driven analytics to generate actionable insights instantly. Make informed business decisions with real-time data, reducing delays and enhancing agility.
Advanced Research Capabilities
Go beyond surveys with next-gen research tools like facial recognition, emotion tracking, APIs, and custom community building for deeper, more meaningful insights.
The Power of Curated Panels
Designed to help you build and manage a custom panel for your target audience, SmartSightâ„¢ provides real-time, targeted insights from a curated community, empowering you to make informed decisions with speed and precision.
Custom Panel Building & Management
SmartSightâ„¢ helps businesses build and manage a custom panel of their specific audience. Our team of digital marketers combs the web across geographies to find the exact audience our clients require.Â
Multi-Modal Research Capabilities
The online community platform’s modular architecture allows you to conduct surveys, polls, qualitative research, and video interviews. This multimodal approach ensures you can profile and derive insights from your customers using a diverse range of research methods.Â
Real-Time, Targeted Insights
The platform allows for real-time analytics on your custom community. This enables you to make informed decisions by providing targeted insights as they emerge from your research.Â
Scale Globally, Target Precisely
From recruitment of niche audiences to precise profiling and sustained engagement, SmartSightâ„¢ empowers you to create high-performing communities that continuously generate value.
End-to-End Community Management Solution
SmartSightâ„¢ is equipped to handle every stage of your custom community. From recruiting niche audiences and customizing research interfaces to generating real-time dashboards and gamifying engagement, the platform handles it all.Â
Broad Reach and Precise Profiling
Our well-prepared panels and robust online community span diverse demographic and psychographic segments across 40 markets. This multi-dimensional reach of the online community platform ensures we can tailor our panels to your specific requirements and offer a strategic advantage.Â
Optimizing Panelist Engagement
The platform offers gamified engagement methods to improve the lifetime value (LTV) of your custom panel. We ensure that every aspect, from rewards to interface design, encourages continued participation and high-quality responsesÂ
Benefits of SmartSight™ – Online Community Platform And Loyalty Management
Every feature in SmartSightâ„¢ is designed to simplify complexity and deliver impact. With its AI-driven workflows and intuitive design, the online community management platform helps unlock richer insights and build lasting connections with your audience, enabling you to cut through the noise, accelerate decision-making, and confidently bring winning ideas to market.
Rapid Project Turnaround
ML-driven sample management prioritizes engaged respondents, enabling rapid, targeted launches and overnight deployments—speeding research cycles without sacrificing quality.
Optimize ROI with Respondent LTV
Automated LTV measurement refines respondent selection and timing, maximizing panel lifetime value and improving returns across projects.
DIY Platform: Speed + Quality
An intuitive DIY interface lets teams run surveys, polls, qualitative studies and video interviews—accelerating operations while maintaining research control and rigor.
Objective Performance via MIS Dashboards
Centralized MIS dashboards (Tableau/SSRS-ready) surface real-time KPIs—project status, vendor quality, lead conversion—enabling transparent, data-driven custom community management.
Scalable Creative & Asset Testing
High-volume testing for promos, short ads and secondary assets delivers fast, consistent feedback to optimize campaign and creative performance.
Higher Efficiency with Workflow Automation
Automate repetitive tasks like sample feasibility, workflow deployment, and reporting—freeing teams to focus on high-value strategic activities.
Frequently Asked!
How does Borderless Access help in moving away from generic market research insights?
SmartSightâ„¢ helps businesses build and manage a custom panel, facilitating businesses to make informed decisions by providing real-time and targeted insights from a curated audience on an online community platform.
How can Borderless Access aid a business that requires a niche panel of prospective and/or actual customers to provide actionable insights?
Over the years, we have built strong credentials with custom panel-building solutions for marquee Fortune 100 clients. Our team of digital marketers comb the web across geographies via all available mediums to find audiences that our clients require to manage their research needs.
How does an online community platform improve online community management?
SmartSightâ„¢ helps in customer loyalty management for digital communities. It helps businesses recruit hyper-targeted audiences, engage them through personalized interactions, and retain them with gamified experiences and customized incentives. The platform’s intuitive interface ensures seamless participation, while advanced profiling across 40+ parameters allows for precise segmentation. By optimizing panelist lifetime value (LTV) and maintaining strong engagement, SmartSightâ„¢ ensures that your community remains active, responsive, and reliable. This not only improves the quality of insights but also reduces the cost and effort of repeated recruitment in, giving you long-term strategic advantage.Â
Does Borderless Access provide one consolidated DIY platform for all specific market research needs?
Using the DIY online community management platform, businesses can conduct surveys, polls, qualitative research, discussion forums, and video interviews. Our multimodal research platform enables you to profile, target and derive insights from your customers using a diverse range of research methods.
SmartSightâ„¢ is the combination of customer research, engagement and insights. But how does it work?
The modular architecture of SmartSightâ„¢ allows for real-time analytics on the custom community that is onboarded on the platform. Whether creating landing pages for recruiting niche audiences, customizing interfaces for launching a variety of research methodologies, generating real-time dashboards to view insights arising from research or gamifying engagement methods to improve LTV, SmartSightâ„¢ is equipped to handle it all.
What types of research can be conducted through SmartSightâ„¢?
SmartSightâ„¢ supports a wide range of online community research methodologies through its multimodal architecture. Businesses can conduct surveys, polls, video interviews, discussion forums, and even qualitative research within the same platform. Its DIY-friendly design enables quick project setup, while automation ensures efficient execution. The platform also integrates advanced features like sentiment analysis, real-time dashboards, and customizable reporting. This versatility means you can use SmartSightâ„¢ for everything—from rapid concept testing to in-depth customer understanding—without the need for multiple tools, saving both time and costs while maintaining research consistency.Â
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